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- * diversity
- * kindness
- * inclusion
- * diversity
- * kindness
- * inclusion
- * diversity
- * kindness
- * inclusion
- * diversity
- * kindness
- * inclusion
- * diversity
- * inclusion
- * diversity
- * kindness
- * inclusion
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Section 1
A word from our ceo
This year is the third year of our strategic plan, and it feels like South-East Monash Legal Service is riding on a huge wave of momentum. All the things we have committed time, resources and energy to have become tangible realities.
A word from our CEO
When I consider my contribution to the world and the fortunate life I lead, I always return to kindness. Being kind allows us to open ourselves to all the “others” we might shy away from due to fear, ignorance, or bias.
L-R: Fiona Bygraves, Kristen Wallwork (CEO), Dona Tantirimudalige (Chair) and Caroline Edwards
Over the past year, I’ve been thinking a lot about the impact of social media and its ability to hold the world accountable, while simultaneously infiltrating every aspect of our lives. If you’re like me, this can be overwhelming. I find myself constantly pulled in different directions – I want to be involved, to be informed, but then I find myself seeking distractions and escapism too. My algorithm is filled with inspiring activists, heartbreaking stories, new ways of thinking about justice, then dancing gorillas and dog memes. I’ve been thinking of ways that we can balance this tension to live a more generous life without finding ourselves buried in the chaos. When I consider my own contribution to the world and the fortunate life I lead, I always return to kindness. Being kind allows us to open ourselves to possibilities we might otherwise shy away from due to ignorance or bias. Being kind allows us to listen, to tolerate, to open the space up, to recognise injustice and to seek justice for others. So, in a world that is more connected than ever, the lens of kindness allows us to be inclusive.
This year is the third year of our strategic plan, and it feels like South-East Monash Legal Service is riding on a huge wave of momentum. All the things we have committed time, resources and energy to have become tangible realities. Three big highlights being the commencement of our Climate Justice program, the successful tender for Working Women’s Centre Victoria and the announcement of our LGBTQIA+ specialist legal service, Justice Q. We are living and breathing our purpose, which means when the demands for social justice support seem overwhelming, we know how to respond confidently and kindly. Our new programs represent the evolving needs of our clients, the evolution of our services in the south-east, and our continually expanding expertise. We remain committed to innovation, ensuring we have a future focus that is responsive to the community that we serve.
South-East Monash Legal Service strives to ensure that all our advocacy represents our community’s lived experience. The following is non exhaustive list of enquiries or reviews that we have contributed to this year:
- Victorian Youth Justice Bill
- Australian Law Reform Commission to inquire into justice responses to sexual violence
- Non-competes and other restraints: understanding the impacts on jobs, business and productivity
- Inquiry into Climate Resilience
- FWC Review of Modern Awards- Work and care
- Power to Prevent letter and Joint statement re. Australian Human Rights Commission Amendment (Costs Protection) Bill 2023 (Cth)
- MJI Small claims Report Migrant workers’ access to justice for wage theft: Fixing the small claims process in Australia
- Inquiry into the Freedom of Information Act FOI FAS Guidelines
- Exposure Draft: Family Law Amendment Bill (No.2) 2023
- Consultation by VEORHC guideline on Race discrimination in the workplace
- MJI and AHRC DHA Co-Design migrant protection visa – Further consultation on co- designed safeguards and protections pilot
- Fair Work Legislation Amendment (Closing Loopholes) Bill 2023
- Strengthening Victoria’s laws against hate speech and hate conduct- Stages1-3
- The Worsening Rental crisis
- Family Law Amendment Bill 2023 – second round
- Inquiry into Australia’s Human Rights Framework
- Inquiry into the rental and housing affordability crisis in Victoria
We pay special thanks to our key stakeholders and partners. We note a changing of the guard at Monash Law Faculty with the departure of Dean Brian Horrigan who we thank for his commitment to the clinical program, and we look forward to working with the new Dean, Professor Steven Vaughan. We acknowledge the social work departments of Monash University, Melbourne University and Federation University and their commitment to our integrated service program which allows South-East Monash Legal Service be a leader in providing holistic social supports across all our programs. As always, we are grateful for the investment by the Federal and State Governments in the legal assistance sector with a special mention to our local MPs and their commitment to the work of South-East Monash Legal Service. A shout out to the Federation of Community Legal Centres and their tireless work on behalf of our sector. Finally, a special thanks to our Working Women’s Centre Victoria consortium partners: Women’s Legal Service, WEstjustice and Northern Community Legal Centre. This consortium exemplifies contemporary best practice and the incredible collaboration that we all strive for. There are many more thanks we can offer. Our networks have grown exponentially this year, particularly through our climate justice work and the development of Justice Q. We are very excited to be working with new partners and stakeholders as a result.
The Chair and I, as always, acknowledge the work of the South-East Monash Legal Service team. We thank our Board for being courageous, generous in spirit and caring deeply about us and the clients we serve. We thank all our volunteers and the incredible teams they have created. It’s been a nice evolution to see our volunteer program connect more closely with our staff. To our staff – South-East Monash Legal Service’s values include community, respect, courage and excellence. It is no understatement to say that our staff exemplify these values in the work they do every day, through their client-focused and trauma-informed approach to serving our community and the support they show each other every day.
While the Justice Q launch was technically in the 2024-25 year, I want to comment on the “vibe” of this event. There was so much goodwill in the room. There was respect for the thoughtful and critical development process we committed to. There was a sense of opportunity for this much-needed service. There was vulnerability and personal connection. There was a sense of humble pride. There was hope for a kinder future.
Section 2
New programs
Last year, South-East Monash Legal Service celebrated 50 successful years of serving our community. Now, we’re using our five decades of expertise to develop services tailored to the community we serve and the emerging needs we’ve identified.
Justice Q: Legal help for LGBTQIA+ people by LGBTQIA+ people
Justice Q: Legal help for lgbtqia+ people by lgbtqia+ people
This year marked a significant milestone in our commitment to inclusivity with the launch of Justice Q, a groundbreaking initiative designed to provide targeted legal support to the LGBTIQA+ community. Justice Q represents our dedication to addressing the unique legal challenges faced by this diverse group, offering a safe and understanding environment for seeking legal assistance.
Recognising the specific legal issues that disproportionately affect LGBTIQA+ individuals, Justice Q was created to bridge the gap in legal services. While we aim to respond to a wide range of legal issues that affect our community, our team identified several key areas where specialised support was crucial:
- Employment Rights: Helping people navigate issues like workplace discrimination, or issues related to work visas.
- Immigration: Assisting people with immigration law matters, including people who may be eligible to apply for a protection visa on the basis of LGBTIQA+ identity, or anyone who is on a temporary partner visa and experiencing family violence.
- Discrimination and Vilification: Providing legal advice and representation in cases of discrimination based on sexual orientation, gender identity, or intersex status.
- Family Law: Assisting with issues unique to LGBTIQA+ families, including adoption, surrogacy, and relationship recognition.
- Gender Affirmation: Supporting individuals through the legal aspects of gender transition, including name changes and identity document updates.
Through Justice Q, South-East Monash Legal Service is prioritising the cultural safety of LGBTIQA+ clients by ensuring the service is run by LGBTQIA+ people, as well as consulting with external steering committees to ensure that Justice Q meets the community’s standards of being LGBTIQA+ friendly.
The launch of Justice Q reaffirms our commitment to kindness, inclusivity, and justice for all. By providing tailored legal support to the LGBTIQA+ community, we’re not just offering a service; we are fostering a more equitable and compassionate society for everyone.
South-Eastern Climate Justice: Responding to the everyday legal impacts of climate change
South-eastern climate justice
At South-East Monash Legal Service, we recognise that the impacts of climate change are not a distant threat, but a current reality affecting our clients in tangible, often unexpected ways. The environmental shifts we’re experiencing have immediate legal consequences for the people we serve, impacting every aspect of their daily lives. To respond to this area of legal need, we developed our South-Eastern Climate Justice team to ensure that those affected by climate change have their legal needs heard, recognised and responded to with empathy and urgency.
As we build a greater understanding of the immediate and everyday impacts of climate change, we can provide legal responses that address emerging needs with urgency and effectiveness. Our team is exploring several areas where climate change is directly influencing the legal challenges our clients face, including:
- Housing Insecurity: More frequent extreme weather events are leading to an increase in rental disputes, property damage claims, and insurance conflicts. These issues strike at the heart of our clients’ sense of security and stability.
- Workplace Rights: Rising temperatures are creating new occupational health and safety concerns, particularly for outdoor workers. We’re seeing more cases related to heat stress and unfair working conditions.
- Energy Affordability: As energy costs rise due to climate-related factors, we’re assisting vulnerable community members in negotiating with utility companies and accessing support services.
- Food Security: Climate-induced crop failures are affecting food prices and availability, leading to increased need for assistance with social security claims and consumer rights issues.
By addressing these everyday legal consequences of climate change with kindness and understanding, we’re not only providing immediate assistance but also fostering a community that’s more resilient, informed, and compassionate in the face of environmental challenges. Our approach demonstrates that kindness is not just a sentiment, but a powerful tool in addressing the complex, interconnected issues our clients face in a changing climate.
Reproductive Coercion and Abuse Research Project: Compassionate and effective sector responses
Reproductive Coercion and Abuse Research Project
The Reproductive Coercion and Abuse project represents a unique initiative in Australia, aimed at enhancing the capacity of community legal centres to effectively understand and address cases of reproductive coercion and abuse. In partnership with The University of Melbourne, this pioneering study combines comprehensive research and practical insights from legal practitioners to develop tailored resources for legal professionals.
Through this project, we are working towards a justice system that prioritises the dignity and autonomy of individuals affected by reproductive coercion and abuse, contributing to a more just and compassionate society.
Key components of the project:
- Better Understanding Through Research: We have conducted a thorough review of literature, case law, and existing training materials, complemented by insights from four focus groups (so far) with community legal practitioners.
- Tailored Training and Resources: Using our insights, we are developing specialised training, tools, and resources designed specifically for legal practitioners, focusing on key areas such as family law, family violence, immigration, and sexual violence.
- Enhanced Practitioner Capabilities: Our goal is to improve the ability of legal professionals to identify reproductive coercion and abuse, provide informed support to victim-survivors, and navigate the complexities of the legal system with greater competency.
We envision a legal assistance framework where victim-survivors are empowered, and legal assistance is properly informed around the complexity of behaviours in family violence situations. By equipping legal practitioners with the necessary knowledge and tools, we aim to create a more compassionate and effective response to reproductive coercion and abuse within the community legal sector. Our training emphasises a kind, non-judgmental approach, ensuring that survivors feel heard, respected, and valued throughout their legal journey.
Working women's centre victoria: Free and confidential legal help for working women
Working Women's Centre Victoria
Even with the progress made over the past 50 years for women’s rights, many women and non-binary people who work in Australia still don’t get the protection they deserve from laws meant to ensure fair treatment and safety at work.
By providing accessible, holistic, trauma-informed information, advocacy, and legal help on workplace issues, the Working Women’s Centre Victoria hopes to contribute to creating fairer and safer workplaces for women and non-binary people across Victoria.
The Working Women’s Centre Victoria is a testament to the collaborative efforts of the community legal sector. We developed the centre in partnership with Women’s Legal Service Victoria, Westjustice and Northern Community Legal Centre. Together, we bring together our unique expertise to help women and non-binary people across Victoria navigate legal issues at work. All centres have a long and rich history of advocating for the rights of women workers and we look forward to carrying this legacy forward.
The Working Women’s Centre Victoria provides legal help with all kinds of work-related legal issues, including:
- Sexual harassment
- Discrimination
- Wage theft
- Unfair dismissal
- Sham contracting
- Parental leave
- Family violence
- Workplace bullying
We recognise that navigating workplace challenges can be daunting, especially for those facing discrimination or unfair treatment. Our approach is not just about providing legal support, but also about offering empathy, understanding, and a safe space for women and nonbinary individuals to voice their concerns.
Section 3
Case studies
When it comes to providing legal help, the people we serve are always at the core of our mission. This section showcases the real-world impact of our work through compelling case studies, personal narratives, and client data. These elements combine to paint a vivid picture of how our commitment to empathy and understanding translate into tangible changes in people’s lives.
- * Client Stories Shaping Our Advocacy
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- * Client Stories Shaping Our Advocacy
- * Client Stories Shaping Our Advocacy
- * Client Stories Shaping Our Advocacy
- * Client Stories Shaping Our Advocacy
Xi's Story
After moving from Taiwan to Australia, Xi was hoping for a fair chance at a better life. But harassment at work quickly turned her dream into a nightmare. Read Xi’s story to see how holistic legal help enabled Xi to assert her rights and feel safe and supported.
Xi's Story
This occurred sub/unconsciously, but as I have had lived experience with alienation, racism and complex trauma, I tend to see myself in others even if our experiences are not exactly the same. I think I drew on this empathy and practiced ‘kindness’ in the above manner. I think as everyone has challenges, they can do so while being careful to recognise the limits. I realised that the more clients feel understood, the safer they feel, the more they open up and the more they trust your advice and solutions.
Practising kindness allows the clients to feel safe and included in the advocacy process, comfortable in sharing traumatising experiences, including sexual harassment and assault. Many of these were not shared with previous authority figures or even lawyers. Most clients seen by SMLS have experienced alienation in one or more areas of life, e.g., socioeconomic situation, CALD, being an immigrant, being fired for asserting themselves. By practising kindness in advocacy, it begins the process of the client rediscovering dignity and belonging after experiencing trauma.
Ariz Ansari, one of our community lawyers reflections on this case
Xi, a young woman from Taiwan, arrived in Australia on a working holiday visa, eager to experience a new culture and gain valuable work experience. She secured a casual position at Ralphs Butcher, a food processing facility, where she hoped to build her skills and contribute to the local workforce. However, Xi’s experience would soon highlight the complex challenges faced by migrant workers and the critical importance of inclusive, responsive legal support.
Xi’s colleague, Jack, was a Caucasian Australian man. Jack began to crack racialised “jokes” and made unwanted romantic advances towards Xi. He mocked Xi with stereotypical Asian accents, saying ‘me love you long time’, and asking her to date him. Xi tried to brush these off as jokes. Even though Jack made her uncomfortable, she tried to banter back.
One day, while they were processing meat, Jack asked if Xi wanted to feel his hands as they were cold. Xi said no, but Jack reached for Xi’s face anyway. He touched her neck as she stepped back. Xi felt humiliated and went to make a report to HR.
Unfortunately, Xi’s employer’s response was lacking. Instead of properly investigating the issue, they merely separated Xi and Jack. This half-measure allowed Jack to continue claiming Xi was lying. The situation worsened when Xi received a breach of privacy notice from her employer, falsely claiming she had agreed to keep the matter confidential.
When Xi approached us, she was visibly scared and uncertain about her rights. Our approach was rooted in kindness and understanding:
- Building Trust: We assured Xi of our commitment to confidentiality and explained that we would seek her consent at every stage
- Legal Education: We informed Xi about her rights, emphasising that companies cannot treat employees poorly for reporting harassment or discrimination
- Holistic Support: We referred Xi to SCIP (Secondary Consultation and Intake Project) for additional support, recognising the emotional toll of her experience
- Addressing Visa Concerns: We reassured Xi that pursuing legal action for workplace harassment would not impact her visa status
While Xi initially considered legal action, she later expressed reluctance due to concerns about her visa and employment. Despite drafting a complaint to the Victorian Equal Opportunity and Human Rights Commission, Xi chose to delay filing until after leaving her job.
Xi’s feedback highlighted the impact of our supportive approach:
“Thank you again for your great support and hearing me out. Hope you get to enjoy the sunshine today. Have a wonderful day.”
Laila's Story
When Laila came to Australia on a protection visa, she was eager to pursue an education – a right which was denied to her in her birth country. Yet an error on her identity documents meant that her birthday was incorrect, and she was placed in a class below her actual ability level.
Laila's Story
When we only look at the legal solution to someone’s problem, we miss the reasons behind someone seeking legal help. By taking an empathetic approach and listening to Laila, we were able to get her what she really wanted: a chance at a good education.
When Laila came to Australia on a protection visa, she was eager to pursue an education – a right which was denied to her in her birth country. Yet an error on her identity documents meant that her birthday was incorrect, and she was placed in a class below her actual ability level.
Laila was told that she needed to get the right date of birth before she could switch year levels. Laila was frustrated by this, but with English as a second language, it was challenging to find the best pathway to navigate fixing the error on her visa. When Laila tried to fix her own issue, she was seen as being too demanding, which was even more frustrating. Thankfully, we met Laila at one of our school outreach programs, and she explained her problem to us.
Our school lawyer advised Laila that there were risks involved in changing personal information on visas. Our school lawyer listened to Laila’s concerns and understood her need for a proper education. At home, Laila’s father had become abusive. He had left the home, taking Laila’s personal documents with him. In the aftermath of family violence, Laila’s mother couldn’t provide the level of support Laila needed.
Our school lawyer reviewed Laila’s forms and assessed the process would take such a long time that Laila would have graduated before the issue was resolved. We also determined that the advice Laila had been given by the school was wrong. She couldn’t get her birthday changed at the Registry of Births, Deaths and Marriages, Victoria, because she was a non-citizen.
Knowing these slow, bureaucratic solutions wouldn’t fix the problem for Laila, our school lawyer got Laila’s consent to advocate on her behalf to the school. Our lawyer helped convince the school, who had the student’s interests and well-being in mind, to make an accommodation for Laila through the school board, without putting Laila through a legal labyrinth.
When we only look at the legal solution to someone’s problem, we miss the reasons behind someone seeking legal help. By taking an empathetic approach and listening to Laila, we were able to get her what she really wanted: a chance at a good education.
Gemma's Story
Gemma met Adam three years ago, and Adam quickly began to isolate and control her. Adam systematically cut Gemma off from her family, limiting her interactions to only those within his circle. He made it nearly impossible for Gemma to leave the house without his permission, and the situation escalated into both physical and sexual abuse.
Gemma's Story
Without your assistance I would not have been able to move forward and try to heal from my past. I will never fully recover, and I will always have triggers. However, with today’s outcome, I will be able to access some much-needed support to stay safe physically and emotionally. You are truly a valuable asset to all the survivors of these crimes, and I am extremely grateful that you were a part of my healing journey.
Gemma
Gemma met Adam three years ago, and Adam quickly began to isolate and control her. Adam systematically cut Gemma off from her family, limiting her interactions to only those within his circle. He made it nearly impossible for Gemma to leave the house without his permission, and the situation escalated into both physical and sexual abuse. She tried to escape, but Adam tracked her down, continuing his abusive behaviour. Eventually, Gemma was able to report some of the abuse to the police, but out of fear of retaliation, she requested the charges be dropped.
With advocacy from our Integrated Services for Survivor Advocacy lawyers, Gemma took steps to protect herself by securing a Family Violence Intervention Order. However, Adam’s harassment did not stop. He continued to stalk her, and while Gemma reported the ongoing stalking to police, they were unable to locate him to enforce the Order. At this point, Gemma sought assistance from the Victim of Crime Assistance Tribunal to help her relocate and access counselling. The case was set for hearing, but the Tribunal raised concerns over the details of the abuse, forcing Gemma to relive the traumatic events as she gave testimony.
With support from our services, Gemma was able to navigate the complex and emotionally draining legal process. Although this process was incredibly difficult, Gemma was granted most of the relief she sought, including relocation and ongoing support.
Gemma’s story reflects many of the systemic issues the Australian Law Reform’s Commission’s Inquiry into the Justice Response to Sexual Violence seeks to address. Like many survivors, Gemma faced barriers in the legal system – the fear of retaliation, gaps in police enforcement, and challenges in navigating the complex legal proceedings. Gemma is one of 130 clients the Integrated Services for Survivor Advocacy team assisted this year, and her experiences, along with those of others, play a vital role in informing our law reform efforts to create a more just and supportive system for survivors of sexual violence.
Australian Law Reform Commission: Justice Response to Sexual Violence
Sexual violence is a widespread issue that illustrates systemic inequalities in our society. When the Australian Law Reform Commission was asked to look at justice responses to sexual violence, we knew this was an opportunity to highlight the systemic injustices our clients face every day.
Recently the Australian Law Reform Commission (ALRC) was asked by the Australian Government and the Attorney General to look at the Justice Response to Sexual Violence.
This inquiry was a critical step towards examining the systemic issues surrounding the justice response towards sexual violence. It provides an opportunity to address the gaps in legal processes, proceedings, enforcement and victim support.
Sexual violence is a widespread and gendered issue that illustrates the systemic inequalities and unequal power dynamics that persist in our society.
It was an opportunity for SMLS to raise our concerns with the varied police and prosecution responses to reports of sexual violence, and the gaps, issues and concerns with trial processes.
In our submission, we also:
- Called for an urgent need for support services
- Raised problems with interpreting services (not trauma informed, concerns with training and quality and accessibility)
- The need for further training of judges and counsel (to be more trauma informed and culturally sensitive)
- Urgent need for funding CLCs to provide legal support
- Raised importance of SMLS programs including ISSA, Sporting change, health justice and education justice partnerships
- We also raised our concerns with the civil response to sexual harassment and the work left to do to combat the underlying causes (despite the previous inquiries and the Respect@Work Report “Gender imbalance in the workplace remains a significant underlying cause of sexual harassment and more is needed to be done to break down the gender and power imbalances at play across Australian workplaces.”
- Raised the problem with the new victims of crime compensation scheme coming in (FASS)
The Inquiry highlights the prevalence of sexual violence in Australia and how systemic and cultural change is needed to ensure all members of the community are better protected and supported.
South-East Monash Legal Service welcomed this Inquiry and hopes that it will play a significant role in cohesive law reform across Australia to strengthen the rights and protections for all victim-survivors of sexual violence.
To read our submission to the Australian Law Reform Commission’s Inquiry click here.
Section 4
Student program
Each year we celebrate our enduring partnership with Monash University and the amazing students who join us. Educating the next generation of lawyers is a core focus of South-East Monash Legal Service, and a key strategic priority.
Student Program
Each year we celebrate our enduring 51-year partnership with Monash University and the amazing students who join us each semester. Educating and developing the next generation of lawyers is a core focus of South-East Monash Legal Service, and a key strategic priority. In the preceding years we have expanded this program to include social work students from Federation, Monash and Melbourne universities, who gain skills and experience working in our Supported, Connected, Integrated Program as part of the wraparound service we offer.
Both social work and law students engage in our approach to ensuring all have access to justice, through the looking glass of kindness.
Welcoming the next generation of kind, empathetic lawyers
Over the 2023-2024, we had 84 students join our team over four clinical periods. As we look towards the future of law, we see an increasing emphasis on the role of lawyers to provide services that are human, empathetic and solve not only legal problems for clients but also make their lives easier.
Practicing law through a lens of kindness is how I aim to approach my legal practice. It is important that the client is treated with respect, genuine understanding and empathy. I like to tailor my approach to clients to match their needs. I ensure that all correspondence to my clients is clear and concise, no legal jargon.
How legal help provided Sarah with stability during a time of grief
Sarah’s world was turned upside down when her partner of 10 years, Mark, was tragically killed in a motorcycle accident on his way to work. Left alone to care for their two young children, Sarah found herself not only dealing with grief but also navigating a complex web of legal and financial challenges.
Mark’s mother began misrepresenting Sarah’s relationship status to various institutions, including Transport Accident Commission (TAC) and superannuation funds. She claimed that Sarah and Mark were no longer together at the time of his death, jeopardising Sarah’s access to crucial support and benefits.
Adding to Sarah’s distress, Mark’s mother had taken control of his ashes, denying Sarah and her children the opportunity to say goodbye properly. Mark’s mother claimed to have paid for the funeral, but without being considered a partner, Sarah was unsure whether this was true, or if the money had come from Mark’s super and TAC payout.
Sarah’s case highlights the critical role of compassionate legal support in navigating the complex aftermath of unexpected loss. It underscores our commitment to providing holistic help that addresses both immediate needs and long-term security for our clients.
At a time when Sarah was supposed to be grieving, she was caught in a whirlwind of confusion. To make matters worse, Mark’s death certificate was incorrect, omitting his son from a previous relationship. This oversight had the potential to affect the distribution of any benefits or inheritance. Meanwhile, TAC had placed Sarah under investigation, leaving her in a state of limbo and financial uncertainty. Without financial security, Sarah and her children were facing eviction from their family home.
When Sarah came to South-East Monash Legal Service, our team recognised the urgency and complexity of her situation. We immediately took action on multiple fronts:
- Superannuation Claims: We initiated claims for Mark’s superannuation benefits on Sarah’s behalf. We were able to ensure that Sarah and her children received 75% of the fund, with the remaining 25% given to Mark’s child from a previous relationship.
- $100,000 in Compensation: We gathered and submitted all relevant documentation to TAC, including birth certificates, death certificates, and Centrelink information. Our efforts resulted in a $100,000 award for Sarah, as well as additional wage compensation for Mark’s lost income.
- Financial Protection: We discovered that Mark’s mother had cleared his bank account of around $4,000. We advised Sarah on her legal options regarding this unauthorised transaction and helped her uphold her rights.
With the security of payments from TAC and Mark’s super account, Sarah was able to stay in her family home, ensuring some much needed stability during a time of grief.
Section 5
Integrated practice
We understand that every person, every client, is more than their legal needs; they are often experiencing intersecting complex experiences. Our work, and especially our Support, Connect, Integrate Program (SCIP), is grounded in recognising these layers and how they influence each other.
Integrated Practice
Kindness is demonstrated in the way we communicate with our clients: warm, friendly, approachable. We demonstrate kindness by offering a service that is flexible to fit around the lives of our clients, rather than delivering a service that’s designed around convenience for the SCIP team.
As we near the end of our fourth year of running our fully integrated practice, the Support, Connect, Integrate Program (otherwise known as SCIP), we reflect on the impact and importance of holistic, inclusive approaches to care – through a lens of kindness. We understand that every person, every client, is more than their legal needs; they are often experiencing intersecting complex experiences. Our work is grounded in recognising these layers and how they influence each other. By providing holistic support – including support from our social worker, team of social work students and financial counsellors – we ensure our clients receive comprehensive support.
“Kindness is about collectivism and caring for others, our community and for country as much as we look after ourselves.
In social work practice, we recognise and respect the interdependence, reciprocity and the collective needs of communities. The kindness, respect and support we show each other influences social wellbeing.
In SCIP, kindness helps build the foundation of a trusting and therapeutic relationship with our clients.
Kindness is demonstrated in the way we communicate with our clients: being warm, friendly, approachable. We also show kindness by offering a service that is flexible to fit around the lives of our clients, rather than delivering a service that’s designed around convenience for the SCIP team. We ensure that we’re generous with our time, so that we can really listen and bear witness to the client’s story without judgement.
Working as a team of staff and students is an important part of achieving positive outcomes for SCIP clients. Kindness towards each other builds a cohesive team and ensures everyone feels valued, respected and supported.”
Amy Findlay, Social Worker at South-East Monash Legal Service
Amina's story
When Amina moved to Australia from Ethiopia, she had hoped for a better future. But when her husband became violent, she was forced to uproot her life again, moving from Queensland to Melbourne, suddenly a single mother of two.
Without her friends from Queensland, or family in Ethiopia, Amina was socially isolated. She was worn thin caring for two children alone and could barely make ends meet. To make matters worse, she lost her job in Melbourne and was facing eviction. Without a support network to turn to, Amina and her children were facing homelessness.
Amina first came to us for tenancy support in August 2023. Her immediate concern was a looming eviction notice, threatening to uproot her family once more. The weight of her circumstances – social isolation, recent unemployment, and mounting rental arrears – had left her withdrawn and flat. She was struggling to stay on top of day-to-day life.
Our team identified that Amina would benefit from community support and connected her with the African community group Afri-Aus Care. With their help, Amina was able to pay off her rental arrears and remain in her home.
We also recognised that the trauma of family violence and relocation was impacting Amina’s children. We connected them with Dandenong Family Services, which helped them set academic goals and get back on track. We also advocated for Amina’s eldest child to receive free uniforms, a school bus service, and food aid, easing the financial burden on the struggling family.
Despite our collective efforts, Amina’s housing situation remained precarious. Unsuccessful in finding more affordable accommodation, she faced a VCAT hearing with little notice. SCIP sprang into action, connecting Amina with specialised tenancy legal advice and representation. Through their persistent advocacy, SCIP secured additional funding for Amina, allowing her to clear her debts. Her VCAT case was dismissed, cementing the family’s right to remain in their home.
As Amina found casual employment and her financial situation improved, so did her ability to handle the everyday hurdles life threw at her. She found it easier to organise and plan for the future. Amina was no longer despondent and flat, but filled with energy and a renewed hope for the future.
After nine months of intensive case management, Amina’s goals had been achieved. She spoke proudly of her improved relationship with her real estate agent and her ability to pay rent on time. More importantly, she had been connected with long-term services and resources, a safety net for any future challenges.
0
Clients served by SMLS 2023-24
SCIP clients over the (financial) years
No Data Found
The Supported, Connected, Integrated Practice program has been growing steadily since we launched
Section 6
Policy
Our policy work is the cornerstone of our advocacy efforts, beyond the individual support we provide. Our positions are informed and driven by the lived experience of our clients, and over 50 years of expertise in law. What we see on the ground exposes the gaps in the system and we advocate for fairer laws and better legal processes.
Anti-Vilification Laws: Protecting Communities from Hate Speech
In our ongoing commitment to social justice, South-East Monash Legal Service has been actively involved in cases related to anti-vilification laws for a number of years now.
Anti-vilification law
Protecting communities from hate speech
Advocating for the expansion and amendment of legislation to protect a broader range of vulnerable communities, including LGBTIQA+ communities contributes to inclusivity by creating a culture of respect and acceptance, promotes equal opportunity and participation, strengthens legal protections, supports intersectionality and fosters community solidarity. Enhancing the current frameworks addresses immediate injustices and shifts societal norms towards greater acceptance and respect.
Azin Baghaki Jenkin, Policy Practice Lead
In our ongoing commitment to social justice, South-East Monash Legal Service has been actively involved in cases related to anti-vilification laws for a number of years now. These laws play a crucial role in protecting vulnerable communities from hate speech and discrimination.
Key developments and impact:
- Expanded Protections: Recent amendments to anti-vilification laws have broadened the scope of protected attributes, now including gender identity, sexual orientation, and disability.
- Community Education: We conducted workshops and information sessions to raise awareness about these laws and their importance in fostering an inclusive society.
- Legal Support: Our team has provided legal assistance to individuals and groups facing vilification, helping them navigate the complaint process and seek justice.
Case Study: Standing Up Against Online Hate
In a landmark case, we represented a client who faced severe online hate due to their religious beliefs. Through our advocacy, we not only secured a favourable outcome for our client but also set a precedent for addressing online hate speech under the anti-vilification framework.
While progress has been made, challenges remain in enforcing anti-vilification laws, particularly in the digital space. We’re committed to working with policymakers and tech companies to develop more effective strategies for combating online vilification.
As we move forward, our focus will be on strengthening the implementation of these laws and ensuring that all members of our community feel protected and respected, regardless of their background or identity.
Section 7
Volunteers
The act of volunteering creates a beautiful cycle of kindness: as we receive support from our volunteers, we are inspired and empowered to extend that same kindness to those we serve.
Volunteers
Volunteers
“We make a living by what we get. We make a life by what we give.”
Winston Churchill
The act of volunteering is kindness personified. At South-East Monash Legal Service, volunteering takes on many forms. It’s in our night team, in which lawyers and students volunteer to help with our legal assistance work. Former students return to support the programs in which they undertook their placement. Solicitors and Barristers support our team free of charge with critical advice on merit, jurisdiction or process and in some instance doing appearances. Our iconic Lawyers Practice Manual is supported by an incredible team of authors who give their time and expertise to writing chapters for this publication. We have received invaluable professional development training sessions from a number of firms that often come with templates and case studies. Our advisory committees to various programs include individuals who bring their professional insights and experience to aid and guide our programs.
The act of volunteering creates a beautiful cycle of kindness: as we receive support from our volunteers, we are inspired and empowered to extend that same kindness to those we serve. This rich, diverse and invaluable support contributes to SMLS’ capacity and drive to fulfill our purpose. The generosity of our volunteers creates a powerful momentum, driving SMLS’s ongoing commitment to serving our community.
Sustainable and impactful legal help
As we reflect on another year of service to our community, we are pleased to present our financial statements for 2023-24. These statements provide a transparent overview of our financial position, demonstrating our commitment to responsible stewardship of resources. We invite you to review these documents as a testament to our commitment to finding financially sustainable models for meeting our community’s legal need.
acknowledgments
Federation of Community Legal Centres | Northern Community Legal Centre | Women’s Legal Service Victoria | WEstjustice | Fitzroy Legal Service & Q+Law | Gippsland Community Legal Service | Southside Justice | Job Watch | Victoria Legal Aid
Monash University | University of Melbourne | Federation University
City of Greater Dandenong | City of Casey | Cardinia Shire
Dandenong High School | Hampton Park Secondary | Study Melbourne
Attorney General Mark Dreyfus MP | Claire O’Neil MP | Gary Maas MP | Gabrielle Williams MP | Pauline Richards MP | Belinda Wilson MP | Eden Foster MP | Cassandra Fernando MP | Michael Galea MP | Senator Lisa Darmanin | Julian Hill MP | Lee Tarlamis MP | Meng Heang Tak MP
Parentzone, Anglicare Cardinia | Doveton College | Mission Australia | Afri-Aus Care | Daughters of Jerusalem | St Kilda Mums | Queens Fund | South-East Community Links | Goodshepherd
Holding Redlich, Daniel Jackson and William Khong | Colin Biggers Paisley | Wisewood’s Mahoney, Dominic Lay and Tammy Kammil | HFW, Ella Wallwork and Ali Abachi
Kobi Sainty | Skye Forster | Vivienne Jones | Sophie Molyneux | Elizabeth Bennet | Dr Laura Hilly | Anna Marshall | Brittany Parkes | Freia Carlton | Holman Fenwick Willan | Thomas Yore | Daniel Latter | Chelsea Haan | Paul Bailey
Charles Morshead | Nikola Reljic | Andrew Bae | Calvin Poon | Nelie Samarakone | Jessie Wen | Taylor Zhi An Tay | Chloe Hoi Laam Kwok | Raj Pandya | Joseph Roshier | Aimee Bisiani | Angel Xu | Danny Tran | Flynn Gill | Haleema Aamir | Rachael McKendrik | Carol Barton | Matthew Muir | Sebastiano D’Intini | Rachael Adkins | Jasmine Tran | Samuel Wilson | Shamita Mudaliar | Thao Huynh | Vanneta Pear | Jessica Sin | Michael Dolan | James Loftus | Ohoebe Galbally | Hal Tilemann | Jo Swiney | Jeremie Nguyen | Irene Apap | Christina Cussen | Graham Wells (dec’d) | Lily Yan | Janine Gleeson | Stratos Savvas | Diana Piekusis | Suzan Gencay | Candice Parr | Vina Godrei | Andrea Zagorski | Robyn Heath | Elisa Hesling | Kathleen Raponi | Val Stoilkovska | Renata Alexander | Amy Sheggerud-Woods | Aimee Kinda | Kate Bundrock | Lachlan Fitch | Kyle McDonald | Nick Mann | Matthew Martin | Stephen Norwicki | James Gorman | Ashley Taylor | John Longo | Inge Sheck | Sophie Delaney | Phil Grano | Michael Evan | Darren McClafferty | Melanie Olynyk | Emma Peppler | Laura Evans-McKendry | Angela Avgerinos | Michael Flynn | Katerina Peiros | James McDougall | Charles Power | Alice Robinson | Gemma Cafarella | Callum Dawlings | Natalie Tenaglia | Rebecca MacMillan